Refund & Money-Back Policy
Your purchases are protected by our comprehensive buyer guarantee.
1. Eligibility for Refunds
You may be eligible for a refund in the following cases:
- Invalid Code: The gift card code you received does not work or is not recognized by the platform.
- Already Redeemed: The code has already been used or redeemed before you received it.
- Wrong Product: You received a different product than what you ordered.
- Non-Delivery: You did not receive your digital code within 24 hours of purchase.
- Technical Issues: A system error prevented you from receiving or accessing your code.
2. Refund Process
- Contact Support: Reach out to our support team via Contact Us page within 7 days of purchase.
- Provide Details: Include your order number, email address, and a description of the issue.
- Investigation: Our team will investigate and verify your claim within 24-48 hours.
- Resolution: Upon verification, we will issue a full refund or replacement code.
3. Refund Timeline
- Credit/Debit Card: 5-10 business days for the refund to appear on your statement.
- PayPal: 3-5 business days.
- Cryptocurrency: Refunds for crypto payments will be issued in USD equivalent via store credit or PayPal.
4. Non-Refundable Situations
- The gift card code has been successfully redeemed by you.
- You changed your mind after the code was delivered and revealed.
- The refund request was made more than 30 days after purchase.
- The code was purchased for the wrong region and cannot be reversed.
- Fraudulent or suspicious purchase activity is detected.
5. Chargebacks
We strongly encourage customers to contact our support team before initiating a chargeback with their bank or payment provider. Filing a chargeback without first contacting us may result in account suspension. We are committed to resolving all legitimate claims quickly and fairly.
6. Store Credit
In some cases, we may offer store credit instead of a monetary refund. Store credit can be used toward any future purchase on GiftHaven and does not expire.
7. Contact for Refunds
For all refund-related inquiries, please visit our Contact Us page or reach out via Telegram for the fastest response. Our support team is available 24/7.
Last updated: February 2025