Privacy Policy

Last updated: February 2025

GiftHaven ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

1. Information We Collect

Personal Information: When you make a purchase or create an account, we may collect:

• Full name and email address
• Billing address and phone number
• Payment information (processed securely by our payment providers)
• Order history and purchase preferences

Automatically Collected Information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referral sources and search queries

2. How We Use Your Information

We use the information we collect to:

• Process and deliver your orders
• Send order confirmations and digital codes
• Provide customer support and respond to inquiries
• Prevent fraud and unauthorized transactions
• Improve our website and user experience
• Send marketing communications (only with your consent)
• Comply with legal obligations

3. Information Sharing

We do NOT sell your personal information. We may share your data with:

• Payment Processors: To securely process your transactions (e.g., Stripe, PayPal).
• Service Providers: Third-party services that help us operate our business (e.g., email delivery, analytics).
• Legal Requirements: When required by law, court order, or government regulation.
• Fraud Prevention: To detect, prevent, or address fraud or security issues.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• 256-bit SSL encryption for all data in transit
• PCI-DSS compliant payment processing
• Regular security audits and vulnerability assessments
• Limited employee access to personal data on a need-to-know basis
• Encrypted storage for sensitive information

5. Cookies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Maintain your shopping cart between sessions
• Analyze website traffic and usage patterns
• Personalize your experience

You can control cookies through your browser settings. Disabling cookies may limit some website functionality.

6. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Data Portability: Request your data in a machine-readable format.
• Opt-out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Transaction records are typically retained for 7 years for legal and accounting purposes.

8. Children's Privacy

GiftHaven is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete the information promptly.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for any international data transfers, in compliance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective upon posting to this page. We encourage you to review this policy periodically. Significant changes will be communicated via email or website announcement.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact our support team.